Refund policy

Refund & Return Policy

All sales are final. Every rug we sell is a single, one-of-a-kind piece. Because we cannot restock or replace it, we do not accept returns or exchanges and do not offer refunds once an order has shipped.

Before you buy

We want you to be certain. For any rug, email contact@bmdmaterials.com and we will send additional photographs, a short video or a measurement, usually within one business day.

Accuracy of listings

We describe each rug to the best of our knowledge from manufacturer information and our own inspection, and we photograph every rug on a neutral background under daylight-balanced light. Hand-knotted and hand-tufted rugs naturally vary slightly in colour, pattern and dimension, and colours on screen depend on your display. These variations are not defects.

Damage in transit

Every rug is inspected and wrapped before it ships. If a rug arrives damaged, email contact@bmdmaterials.com within 48 hours of delivery with your order number, photos of the damage and photos of the packaging. We will open a claim with the carrier and work with you on a resolution.

Errors on our part

If we ship the wrong rug, or a rug materially different from its listing, contact us within 48 hours of delivery. We will arrange return shipping at our cost and issue a full refund on receipt.

Cancellations

Orders may be cancelled for a full refund only before they ship. Email us as soon as possible; once a rug is with the carrier, the final-sale policy applies.

Area Rugs Direct · 700 King Edward Street, Winnipeg, Manitoba · contact@bmdmaterials.com